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By John D. Baranzelli, P.E.
This ebook is a case research of the 1st kingdom transportation supplier within the nation to accomplish ISO 9001:2000 certification for its significant enterprise techniques: the Illinois division of Transportation (IDOT). And IDOT sustained that fulfillment through effectively transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all approaches excited about the making plans, layout and building of street and bridge advancements, upkeep of present roads and bridges, and administrative oversight within the valuable administrative place of work and District Six in Springfield, Illinois. John Baranzelli, ISO caliber insurance officer for IDOT, tells how the dept did it. whereas written in the course of the lens of a transportation organisation using the ISO 9001 common, the foundations and strategies mentioned during this booklet could be hired in any association. The pillars of the e-book are the 8 caliber administration ideas of the ISO 9000:2005 commonplace, and the main specifications of the ISO 9001 average are defined in the context of those caliber administration ideas. Many organisations fight with the right kind execution of technique. the matter ordinarily isn t the method which has been constructed, neither is it the staff who've been empowered to enforce it. it's a loss of enough constitution essential to continue development tasks relocating ahead. As this publication indicates, a administration procedure according to the necessities of the ISO 9001 normal can increase the facility of companies to enforce their procedure and accomplish their targets
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Extra info for Making government great again : mapping the road to success with ISO 9001:2008
Example text
All organizations are unique, yet in order to be successful there are certain universal principles that they must adopt and observe. At the Illinois Department of Transportation, we struggled to understand the proper interpretation of the ISO 9001 standard requirements for many months. As we attempted to interpret these requirements and make them relevant to our operations, I was often reminded of the computer-generated 3-D posters that were so popular in the 1990s. Like those 3-D posters, we’d stare and stare at the standard requirements for hours until a pattern would begin to emerge.
In 1987, ISO/TC 176 approved the first version of their new standard. ISO understood that this new standard would be significantly different from any other standard they had previously developed. ISO wanted to make a clear distinction for this exciting new direction for their organization so they wanted a unique designation for their newest standard. At the time, ISO was approaching 9000 published standards (they now have more than 17,500 standards in publication) so the organization decided to round up to 9000 for the new standard from ISO/TC 176 because round numbers are easier to remember.
ISO 9004:2000 contains guidelines for performance improvements to existing quality management systems. • Certification is not a requirement of ISO 9001. Many organizations choose to adopt the ISO 9001 requirements but do not opt to pursue certification. • ISO 9004:2000 is not intended to be used as a basis for third-party certification but rather provides guidance for organizations looking to move their systems beyond compliance toward continual improvement. • ISO 9001 is a blueprint for the construction of your organization’s quality management system.