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By Douglas Holmes
Brings jointly the simplest perform examples to color a transparent, useful photograph of the way expertise and the values of e-commerce is helping to deal with every little thing from the surroundings to felony justice and security.
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Extra info for eGov: E-Business Strategies for Government
Sample text
Obviously, there needs to be a balance between people’s right to privacy and the need for public and private-sector access to information on which to base decisions and provide services. That balance will vary from country to country as each considers its own values and cultures. The Singapore government doesn’t 32 Getting from A to C: Administration to Citizen worry too much about privacy and civil liberties, which has helped it race ahead with the development of its level-five e-Citizen Center portal.
Most governments legitimately want to make public services more efficient by limiting the number of times a citizen has to give out the same information to different departments: a change of address, for example. So the dilemma is to figure out how processes can be made simpler, without at the same time making it easier for government to acquire and misuse power over the citizen by aggregating all the information held by different agencies into a single, virtual superdatabase. There was a public outcry in May 2000 over the Canadian government’s so-called Longitudinal Labor Force Files, a database containing information on 33 million citizens.
Yet the sheer size of these companies often means that they cannot help but supply government with the same e-business “solution” they originally developed for a large retailer or a bank. That’s like selling baseball gloves to a soccer club— government is a whole different ballgame. And when IT companies dispatch their government industry manager (an oxymoron of a job title if 49 eGov: eBusiness Strategies for Government ever there was one) to address a public-sector audience, all too often they dig into their bank of PowerPoint slides and simply change the word “company” to “organization” and hope everyone will swallow the glib talk about profit margins and competition.