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By Elizabeth Chesla
The easiest how one can deal with any place of work challenge state of affairs from defining matters, jump-starting the inventive problem-solving procedure and sprucing serious pondering talents to producing, comparing and enforcing problem-solving options.
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Extra resources for Practical Solutions for Everyday Work Problems
Sample text
Her position is still vacant. • Orders are now handled by office manager, who can only work on orders one day a week. • Office manager and assistant call inventory to send product to office. • Assistant places product in box and applies labels. • Assistant gives box to mailroom clerk, who then ships via 1st class mail. Notice that we listed only the key information—answers to the most important questions and the information that best reveals the cause of the problem. Practice: Summarize the key facts for the problem below reprinted from Chapter 4 by making up answers to the questions you asked about the problem.
3. What might someone else have been able to do to help her? 4. What was Kathleen hired to do versus what did she really do? 5. How much did she get paid? SUMMARIZING THE PROBLEM Once you’ve answered your questions and gathered all the relevant facts, it’s time to summarize the problem so that you can begin working on your solution. To summarize, simply restate the current situation and the desired solution, and then list the key facts that you discovered in your research. For example: 45 46 PRACTICAL SOLUTIONS FOR EVERYDAY WORK PROBLEMS Current situation: Customers are complaining that their products take more than six weeks to be delivered.
Multiple causes. When two or more factors work together to cause an event, you have multiple causes (A and B together cause C). These causes can be either sufficient or necessary. If A sometimes causes C, A is considered a sufficient cause. But if C cannot happen without A, then A is considered a necessary cause. For example, the hiring freeze is sufficient to cause the vacancy to remain unfilled. But it’s not a necessary cause; there are other factors that might cause such a position remain vacant.