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Another team including both planners and concerned taxpayers, pursued the hope of a cost-effective solution. These participants delved into the projected costs for each option and compared them with similar projects. A third team pursued the hope of being growth-neutral, a hope that surfaced in the community's discussion of thoughts and concerns as they followed Step #3. This group researched how each option would help the community live within its resources. It included environmentalists and school administrators as part of the team.
The next school bond ballot sailed through with over 70 percent of the vote—an extraordinary landslide. A similarly conflicted situation arose in a Silicon Valley church. Although it had a well-established congregation, including highly paid executives and successful entrepreneurs, it faced a budget crisis. Dozens of parishioners had come to meetings, and each person had offered a radically different idea about where to cut the budget. The arguments had become personal and intense. As one frustrated congregant said, "I can't believe that we're here in church and tearing away at each other.
BE AN AGENT OF HOPE The most powerful thing you can do to reach agreement on even the toughest issues is to help participants in your group discover their deepest hopes. Your shared hopes are waiting to come alive, if only you ask the right questions and listen to the responses. Step #3: Uncover the Real Issues: Listen to Thoughts and Feelings Overview Not knowing when the dawn will come, I open every door. —Emily Dickinson One of the biggest pitfalls in solving tough issues is failing to identify the real issue.